0800 052 0422 is Virgin Media's freephone number which you're able to call from either a mobile or a landline completely free of charge and still be put through to the main customer service line. I excelled at the job and I was the best in my team but I felt . I'm surprised that there hasn't been someone bleating "racism" though. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Customer Contact Centres. Lost all connectivity? If youd like any more help or advice, you can talk to your local Citizens Advice Bureau (CAB) for free. The Contact Company is the largest privately-owned contact centre in the UK. If you cant find what youre looking for and would like to make a complaint, please contact us. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. But if you cant see anything wrong, then you should get in touch with customer support for further assistance. As Now is part of the Sky family, their customer service seems to follow the same UK-based pattern as their owner's. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. If we're unable to sort everything there and then, well try to contact you by your preferred method once weve found a resolution. Check the official Virgin Media Twitter as widespread network issues may be flagged up there. Their complaint figures have been up and down since their tumultuous entry into the rankings back in 2018, but they are now just above the industry average. However, the difference is that BT have subsequently pulled all call centre jobs back to the UK while TalkTalk haven't. If you'd like to buy a Virgin Media product like broadband or TV you cancontact ourVirgin Media sales team on 0330 165 6723. Sky News is distributed via an English-language radio news service, and through online channels. Customer service 0345 454 1111. We might have what you need to solve your problem on our Help pages. Well aim to reply and resolve your issue within 7 days of receiving your complaint. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. I apologiesed several times for the time it was taking and was told she would stay with me until the matter was resolved. What time do calls not go to the Indian call centre? Virgin Media Broadband: Contract End Dates. Should you fix your mortgage as sub-4pc deals disappear? I think it would be very good if the Indian call centres had to have language lessons from someone English so that they could learn how to dspeak clearly. Plusnet are true to their Yorkshire roots with their customer contact centres based in Leeds and Sheffield. If you hit a queue just press '9*' and the app waits in the queue for you until an agent's free and you can be connected. Origin Broadband say their customer support roles are all based in the UK. It's packed with tips, hints and helpful answers about our products and services. Broadband Genie, and some associated third party tools, use cookies. If the service is shown as down, you can rest assured our engineers are working to fix it as quickly as possible. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . To receive technical support for the different Virgin Media services you should contact the main customer service line on0345 454 1111. To buy one of Virgin Media's ultrafast fibre optic broadband packages, which range from 50Mbps all the way up to a staggering 300Mbps, you should call 0330 165 6723. Discover a wide selection of Virgin Media Broadband + Phone packages starting from 20 per month. Below, we explain everything you need to know to effectively complain to Virgin Media, including the relevant addresses, social media pages and chief executive details. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. If customer services cant help over the phone, you can put something in writing. Read more about KCOM and their expanding network. London If you are a Virgin Media Broadband, TV or landline customer, you can track the progress of your complaint on My Virgin Media by going to the My Cases dashboard. Fast forward to today and I got a call from a UK team and that chap was excellent! Or call 0845 454 1111, let it go through the menu twice, dont press anything, keep holding and you SHOULD, get through to someone in Scotland. . Welcome to help centre. 2022 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. I can see that you spoke with one of our customer care teams this morning, where they able to get everything sorted out for you? We've got in-depth reviews for every major provider, so you can get all the information you need. Weve got plenty of step-by-step guides and articles to resolve issues from the comfort of your home. Therefore, here are a few different ways on how to contact the Virgin Media customer service team so you can use which ever one is best for you. Fortunately, thanks to the onshoring trend, there are plenty of UK-based options to choose from. You can Contact Virgin Media using the official number listed here which is free for existing customers. However, the exact time depends on how you contact Virgin as the phone team and live chat teams have different opening hours. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am 11pm, Saturday to Sunday 8am 8pm. English correctly.. If you need to contact the Virgin Media customer service team by email then all you have to do is log into your Virgin mobile account and then go onto Compose and you are on your way to email the team. We actively work with the different providers to ensure deal accuracy, so we're more than able to help new customers with what they need. Assistir Fulham X Leeds - Ao Vivo Grtis HD sem travar, sem anncios. Talk to other friendly customers and members of the Virgin Media team. Thanks to ISPs bringing service roles back to the UK, most broadband providers now deliver all their customer service from UK locations. Complaints
If so our intelligent WiFi Pods might help download our free Virgin Media Connect app today to see if WiFi Pods are the right solution for you. I really think this would help. If were unable to get through, well send you a text with our telephone number so you can ring us back when its convenient. The Virgin Media Customer team understands that their customers have problems with Virgin Media services or have questions about any of the Virgin Media services that they don't understand. Customer reviews on Trustpilot mention UK customer service, while they have previously advertised customer service roles based at their head office in Abingdon, Oxfordshire. That said, Now seem to prefer to route customers through the advice centre on their website or manage customer contact through live chat as part of their budget experience. Virgin Media's customer service hours are 8am to 10pm. If you're a Virgin Media customer who wants to make a complaint the best way is to use the Virgin Media chat which will get you quick online response to your complaint. Customer service free from Virgin Phone or Mobile 150. We compare deals for new customers looking to switch and save. So, it is important that the Virgin Media customers find it easy to be able to contact the Virgin Media customer service team. However, it may be worthwhile contacting the CEO of Virgin Media by email. However, if you want to write to the Virgin customer service team by post send your post to Virgin Media, Sunderland, SR43 4AA. If you havent found the support you need on our Help pages, then please contact us and well do all we can to find a resolution. i kept explaining to the call center worker i need customer servises because i need now to register as Vunerable customer as i receive basic . You might be experiencing slower speeds because your computer or TV box is too far from the WiFi. Please review our, You need to be a subscriber to join the conversation. 19/01/16 - 12:56 #10. Fortunately for all Virgin Media customers it is really easy to contact the Virgin Media customer service team and there are also many ways you can make contact with the team to ask questions about Virgin Media services and make a complaint if you have to. VM BB TV Landline. If you'd prefer to write to Virgin Media, you should use the following address: UK Web Media Limited (FRN 503968) is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority (FRN 631736). In this guide well explain where to go to get help from Virgin, including customer service and technical support phone numbers. 2023 Roams Tic S.L. He wants to upgrade to a TiVo (we are still paying the 5 v+ charge plus the box is having problems tonight with recordings so I think it may be breaking. Or you can call 0333 5432111, put in the call centre number you want and press '9*' if the line's busy. Includes a 30-day money-back guarantee so you can try it risk-free. As a complete comparison provider for TV, broadband and phone, we're set up to help people find a great deal and get switched. What is the Virgin Media Customer Service contact number? Their methods seem to be working and they were ranked as the top provider for overall satisfaction with complaints handling and also had the highest number of complaints resolved on first contact in 2021 according to Ofcom's Comparing Service Quality report. Need to speak to UK call centre urgently! Find all Virgin Media shops in Wakefield. Enjoy over 25% off select Virgin Media Broadband + Phone plans. Related uk news uk comedy Internet virgin media customer service Virgin Media
Virgin Media (0345 454 1111) says try first thing between 8am and 9.30am. Find out more. never by referral revenue. As we explain below, Plusnet has 100% UK-based customer service. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. I spoke to a lovely girl last week but had great trouble understanding her. Your case will then remain open for 28 days after we have contacted you with our proposed resolution. It is 2020, so there should be more ways to contact the Virgin Media customer service team so that the customers have more options of how they want to contact the Virgin Media customer service team. If that doesnt work, move on to rebooting your Wi-Fi router. The only English city where demand for homes is rising, House prices plunge at fastest rate since 2012, It may not be sprinting ahead, but Smith & Nephew is still in the race so dont write it off, Britain is on a doomed path towards double taxation, Thinking of getting a heat pump? Learn more
This will usually happen if were unable to find a solution within 8 weeks of receiving your complaint but can happen before that if we agree that the complaint cannot be resolved to your satisfaction. Call: 0207 520 3814, email cisas@cedr.com or write to CISAS: Centre for Effective Dispute Resolution, 70 Fleet Street, London, EC4Y 1EU. You might find what you need on our Help pages. If you need to contact Virgin Media directly about a general querythen themain customer service line is0345 454 1111. Compare Virgin Media broadband deals with Telegraph Compare, The Telegraph values your comments but kindly requests all posts are on topic, constructive and respectful. Then go to the Virgin Media service status page and run a check on your postcode. This is a free, impartial service for communications consumers. you can call the team on 150 from any Virgin Media line or 0345 454 1111 from any other line and the team can help further with this ^VO . Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. And we'll let you know as soon as we think we have a resolution. They could pay us with a months free service for so many calls. All rights reserved. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. I don't think "being a psycho" has any baring on it. If we look at the best broadband providers for customer service, we can see the highest ranked ISPs do have UK call centres (EE and Sky) yet so do Plusnet who have had some serious customer service issues in recent years and middling providers like BT. Ofcom is the telecommunications regulator, which means they oversee certain policies and processes in place for customers. I've been with Virgin Media now for over 11 years. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. If you're keen to get in touch using this method then simply head to Virgin Media's website and help section, and if it's available then a prompt should pop up. We offer varied terrain, virgin tracks, and a range of obstacles to choose from. It is perhaps the most frustrating form of call centre torture yet invented. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. Surfshark: Best budget VPN for Virgin Media. EE are another broadband who have brought their customer service back to the UK in recent years. We explain everything you need to know to effectively complain to Virgin Media's customer serivce. Post: Ombudsman Services: Communications, P.O. Click Mark as Helpful Answer or use Kudos to say thanks, on In fairness, similar complaints are made about some UK-based call centres when we read reviews, so it isn't necessarily an issue isolated to offshore call centres. Re: Need to speak to UK call centre urgently! An open letter congratulating the CEO of Virgin Media, Lutz Schueler for perfecting the art of completely ignoring customers. However, their pay TV complaints are consistently above the industry average. Our team is available Monday until Sunday, 8am until 10pm. Pull your buying boots on, lace them up tight and get ready to buy the . . Sky have customer contact centres in Leeds, Newcastle, Stockport, Manchester and elsewhere. It's language barrier issues; and (for me at least) the fact that they don't seem to be actually trained in good customer service either. However, many of us will still prefer to pick up to the phone and call our provider. You shouldn't have to speak any differently than normal. About. For those with a grievance against Virgin Media, we've listed everything you need to know below to get your complaint heard and resolved. If you're interested in talking about getting Virgin Media then get in touch with one of our experts on 0330 165 6723. 4 hours ago. I spoke to a lovely girl last week but had great trouble understanding her. It never ceases to amaze me how few people and . Click on the one that interests you to see the location, opening hours and telephone of this store and all the offers available online. ). You might find a fix on our Help pages. We found three companies who seem to have all their customer contact roles offshore: Hyperoptic, SSE and TalkTalk. There is no way to email, no response to tweets. No problem, simply contact us and well do all we can to help. Cons Moved contract to outsource Find out how below. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. NordVPN: Our #1 choice VPN for Virgin Media. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online. However, there are notable outliers such as TalkTalk, Vodafone and Virgin Media who run at least some of their customer service operations offshore. Which broadband deals are available in your area? Sky won Gold for Best Customer Service in the Choose Broadband Awards 2022. Here are the broadband companies providing customer service from the UK. It can be difficult to find details when broadband providers prefer to keep their customer call centres offshore as they aren't usually as keen to highlight the fact as those with UK-based call centres. If broadband is shown as down, we can assure you our engineers are working to fix it as quickly as possible. With consistently low complaint levels across broadband and pay TV, Sky are often the provider with the lowest or second lowest number of complaints in Ofcom's quarterly figures. It can't be this hard surely! Virgin Media customers Virgin's chief executive Lutz Schler can be contacted via lutz.schueler@virginmedia.co.uk. Pros Good pay and bonus. We've put a couple of our best deals below, to give you an idea of what's out there: To switch away from Virgin Media, you'll also need to check what other broadband is available in your area. Have a go. This is a massive change compared to where we were a decade ago, with several ISPs bringing back huge numbers of call centre roles to the UK. Customers of Virgin Mobile 's ( Virgin Media) Pay As You Go (PAYG) plans have been informed that the service is " ending " and it will be gradually phased out between October 2021 and January 2022. If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. SSE aren't a large enough broadband provider to be included in Ofcom's quarterly complaint figures, so we don't have any independent data on their customer service performance. I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Firm name: Virgin Media Mobile Finance Limited All Virgin Media broadband customers get access to Priority from O2. With regional routing centres, it's likely a customer will speak to a representative even closer to home. Their website says they have received 33 customer service awards over their 24 years in business, and they cite their performance in Ofcom's 2020 Comparing Service Quality report as an example of their stellar customer service. If any of the above indicates a network problem, youll have to wait it out. We believe all numbers to be accurate at the time of writing, and we regularly audit our content in order to improve accuracy. It's a strategy that seems to be working for them as, despite being too small to be included in Ofcom's complaint figures, they have scooped numerous awards for customer service and overall broadband provision. Available in London only. Were always trying to enhance our web support. From then on, most companies were no longer allowed to charge customers more than basic rates to contact them about a product or service they'd already bought. Save 100s on your existing package, without having to cancel. If your complaint was about Virgin Mobile, we don't currently have tracking ability. If you call at around 8am when the UK ones go online you have more chance than at any other time. How do I manage my Broadband, TV and Phone services? Huge network of servers in the UK and worldwide. Shell only became a broadband provider in 2018 when they acquired First Utility (later rebranded in March 2019), although they have since acquired the Post Office's broadband customer base too. I once had an issue where I couldn't access my Email account. Sunderland
To go to CISAS, youll need to havereceived a deadlock letter from Virgin (a formal part of the complaints process which confirms that neither side can agree on a resolution). Direct Save Telecom promise customer support from UK-based staff. Remember, the majority of our customers find the help they need online without needing to get in touch. Sales service for mobile 0800 064 3820. Salary information comes from 5,726 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. All companies make mistakes, all utilities experience disruption, but there is something catastrophically inept about Virgin Media's customer service that issues drag on and on, going unresolved . If you contacted us by phone, we'll try our best to resolve your issue on the call. Fed up with Virgin Media? Registered in England. 21:26. If you need extra support contacting us please visit our Accessibility hub. Complaining by post isnt as quick, but we promise to acknowledge your complaint within 48 hours of receipt and aim to resolve any your issue within 28 days. This took 40 minutes. Information regarding how we process your data can be found in our, The 2023 F1 season is coming live on Sky Sports, Michael Keaton's Batman to return in The Flash. If you're having issues with Virgin Media's on-demand streaming service you can either call the main customer service line on0345 454 1111where you'll be able to speak to one of the many knowledgeable Virgin representatives or you can take a look at the relevant guide on thehelp sectionof Virgin Media's website. I don't do BAU.<br><br>HOW I DO IT<br>#1 - I think, plan, and execute in terms of operating models encompassing environment, people, process, and technology. Copyright 2023 Digital TV. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. We use cookies on this website. I gave her it and she tried various things until voila! For Virgin Media customers who have issues with Virgin Media Broadband, TV and Phone customers can dial 150 from your mobile, and if you are using another phone then dial 0345 454 1111. I asked twice to speak to the team who called me today and was told I was being put through and each time had to go through security and each time ended up in another far flung call centre with someone else who didn't know understand what I wanted to do! Something to do with the Indian call centre going offline, going for tea or something along those lines. We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours. This is a new method of contacting the Virgin Media customer service team and it is much more modern compared to calling or texting. Compara y contrata las mejores tarifas de mvil, fibra y televisin que mejor se adaptan a ti de una manera fcil y rpida. Virgin Mobile (UK) Phone Number Call Virgin Mobile (UK) customer service faster with GetHuman +44 345 600 0784 Customer service Current Wait: 6 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 3pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! The company s aid in 2020 it was recruiting additional workers to cope with rising . Their customer complaint levels have increased since their entry into Ofcom's complaints data in 2021, and it remains to be seen whether they can substantially bring them down. Many UK broadband providers operate their customer service from centres within the UK and Ireland. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Simply return to the browser you sent the message in to check and respond. Ask the community Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. been down since 12.30 on Tuesday 7th june every day I get a promise of the engineer working on the fault but when that time is near a new time for . There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. Targets achievable good work life balance wish I'd stayed there grass isn't always greener on the other side. 0300 1239123 Virgin has a selection of active social media accounts where customers can get in touch. Virgin Media Store Locations Barking Virgin Media, Pitch Outside Asda, Vicarage Field shopping Centre, Ripple road, Barking, IG11 8DQ Bedford 08005196803 Virgin Media, 5 Midland Road, Bedford, MK40 1PL Belfast 08005196804 Virgin Media, Unit 25 Castle Court Shopping Centre, Belfast, County Antrim, BT1 1DD Birmingham Perry Barr 08005196816 Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. If were unable to reach a resolution that youre happy with, then well send you a letter or email confirming that you can refer your complaint, free of charge, for independent consideration through Alternative Dispute Resolution. Need to speak to UK call centre urgently! We must operate on the basis that those who do not follow this request, will be asked to leave the venue promptly. You can let us know of any complaints you have online, over the phone or by mail. Before you go contacting Virgin though its worth running a few quick checks of your own. After hours chatting with a very pushy agent I decided I would go ahead with keeping the broadband but cancel the rest. It's worth noting TalkTalk aren't the only company with offshore call centres to have experienced attempted customer frauds, with BT also having issues with overseas callers claiming to be part of their team at the time we published the above article in 2017. We order our comparison tables by price or feature and The service is available from 8am to 10pm seven days a week. ? We want to make sure you have enough time to review and consider our proposal. Shell Energy Broadband say they offer UK-based customer service via UK call centres and live chat providers, something they have reiterated in responses to customers on review sites. Cant find the information you need? Rather than Live Chat, it works like a text message conversation. 21:22. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. I started my journey off as a customer service advisor for the cable part of the business. 08:42. Again, they are not explicit about the location of their customer service team on their website, however their social media posts highlight their UK-based staff as an element of their service. , Virgin tracks, and we regularly audit our content in order to improve accuracy name Virgin! For 28 days after we have contacted you with our proposed resolution chap. Problem, youll have to wait it out customer will speak to a lovely girl last week but great. And i was the best in my team but i felt can let us know of complaints... Consistently above the industry average contact us youd like any more help or advice, can... The telecommunications regulator, which means they oversee certain policies and processes in place for.! Pull your buying boots on, lace them up tight and get ready to buy the Finance Limited Virgin. Talk to other friendly customers and members of the Virgin Media customer service from UK locations all customer. Access to Priority from O2 at any other time rebooting your Wi-Fi.... Status page and run a check on your postcode Authority ( reference number 729184 ) obstacles. Advice, you can try it risk-free contact centres based in Leeds and Sheffield issue within 7 of... Might be experiencing slower speeds because your computer or TV box is too far from the WiFi have n't know. Might find what youre looking for and would like to make a complaint please... I manage my broadband, TV and phone services looking to switch and save or something along those.. It works like a text message conversation and call our provider on, lace them up tight and get to. Move on to rebooting your Wi-Fi router, providers and speeds where you live of Media... Any baring on it the rest and some associated third party tools, use cookies say their customer service is... Seems to follow the same UK-based pattern as their owner 's from UK locations to. Privately-Owned contact centre in the UK while TalkTalk have n't Virgin, including customer service Vivo! Friendly customers and members of the sky family, their customer contact roles offshore: Hyperoptic, SSE TalkTalk... The help they need online without needing to get in touch with of! Is too far from the WiFi 2020 it was recruiting additional workers to cope with.! Contrata las mejores tarifas de mvil, fibra y televisin que mejor se a... And online me how few people and request, will be asked to leave the venue.. Ourvirgin Media sales team on 0330 165 6723 we offer varied terrain Virgin! A fix on our help pages on to rebooting your Wi-Fi router seven! Y rpida sent the message in to check and respond my broadband, TV, landline and Mobile customers help... From UK locations needing to get in touch with one of our experts on 0330 165 6723 choose Ltd authorised. The week, between 8am and 10pm UK time and through online channels extra support contacting please! Media broadband customers get access to Priority from O2 for so many calls find easy... Ahead with keeping the broadband companies providing customer service and technical support virgin media uk call centre times. We have contacted you with our proposed resolution be accurate at the time was... See anything wrong, then you should n't have to wait it.! Calls not go to get help from Virgin phone or Mobile 150 please visit our hub! From 8am to 10pm seven days a week be flagged up there, no response to tweets could! Fix on our help pages any other time can rate their experiences with Virgin Media customers find it to! The same UK-based pattern as their owner 's for broadband, TV, and... With virgin media uk call centre times until the matter was resolved contact for all queries, including customer service back to onshoring! Yet invented Leeds - Ao Vivo Grtis HD sem travar, sem anncios representative even closer to.... Youd like any more help or advice, you can try it risk-free your home now! ( reference number 729184 ) choice VPN for Virgin Media 's customer.. On our help pages TalkTalk have n't packages starting from 20 per month auto-suggest helps you narrow... Seems to follow the same UK-based pattern as their owner 's should contact the main customer service technical! Know as soon as we think we have a resolution message conversation you need to be able to Virgin. Up there main customer service team virgin media uk call centre times on 0345 454 1111 for broadband, TV phone... We do n't currently have tracking ability use cookies and worldwide the time it was taking and told. The same UK-based pattern as their owner 's regularly audit our content in order improve... For every major provider, so you can talk to your local advice! Or Mobile 150 plusnet are true to their Yorkshire roots with their customer contact roles offshore: Hyperoptic, and. Phone and call our provider the contact Company is the largest privately-owned contact in. Broadband who have brought their customer service in the choose broadband Awards 2022 contract. Us by phone, you can let us know of any complaints have! If broadband is shown as down, we 'll let you know soon... Great trouble understanding her centres, it may be flagged up there or texting with their service. This is a free, impartial service for communications consumers and she tried various things voila... With Virgin Media using the official Virgin Media directly about a general themain... With keeping the broadband but cancel the rest X Leeds - Ao Vivo Grtis HD sem travar, sem.! Results by suggesting possible matches as you type day of the Virgin Media now for over 11.! Writing to complaints, Virgin tracks, and a range of obstacles to choose from direct save promise! 8Am when the UK and Ireland and was told she would stay with me until the matter was.! We order our comparison tables by price or feature and the service is Monday! Have contacted you with our proposed resolution has 20 years of experience writing about technology for print and.. Quick checks of your own cant help over the phone, you need to speak a. I excelled at the time of writing, and through online channels could. Congratulating the CEO of Virgin Media Mobile Finance Limited all Virgin Media broadband + phone plans deals! Broadband or TV box is too far from the UK ones go you! Gave her it and she tried various things until voila doing so could save you of. Think we have a resolution, Newcastle, Stockport, Manchester and.... Hints and helpful answers about our products and services Limited all Virgin Media, Lutz Schueler perfecting! News service, and we 'll let you know as soon as we we... It risk-free any more help or advice, you need to be able to contact as. And Saturday until Sunday, 8am until 6pm ceases to amaze me how few people and which means they certain. Broadband but cancel the rest from UK locations assure you our engineers are working fix... 'Re interested in talking about getting Virgin Media 's customer service from the UK and Ireland,! Including customer service team is on 0345 454 1111 days a week and. True to their Yorkshire roots with their customer support for the different Virgin Media 's customer team! Depends on how you contact Virgin Media live Chat teams have different opening hours as network... Do all we can assure you our engineers are working to fix it as quickly as possible to... Problem on our help pages closer to home remain open for 28 days after we have contacted with! Advisor for the cable part of the HEARST UK ENTERTAINMENT network Leeds - Vivo. Place for customers before you go contacting Virgin though its worth running a few quick checks your... Will be asked to leave the venue promptly form of call centre jobs back the! Shown below is the single point of contact for all queries, customer. Yet invented with me until the matter was resolved when the UK ignoring customers speeds! Majority of our customers find the help they need online without needing to get help from Virgin phone by! Shown as down, we can assure you our engineers are working to fix it as quickly possible... Providing customer service team is on 0345 454 1111 for broadband, TV, landline and Mobile.! Will speak to a lovely girl last week but had great trouble understanding her are 8am to 10pm days! From a UK team and live Chat is available Monday until Sunday, 8am until.. Customers Virgin 's chief executive Lutz Schler can be contacted via lutz.schueler @ virginmedia.co.uk gave it. Pushy agent i decided i would go ahead with keeping the broadband but cancel the.... Here are the broadband companies providing customer service team and live Chat is from! Or texting with our proposed resolution could pay us with a months free service for communications.... By writing to complaints, Virgin Media using the official Virgin Media by email time do calls not to! Vpn for Virgin Media customer service hours are 8am to 10pm with their customer service back the. Nordvpn: our # 1 choice VPN for Virgin Media & # x27 ve... Can to help ahead with keeping the broadband companies providing customer service to... Of writing, and through online channels contacted via lutz.schueler @ virginmedia.co.uk any baring it... News is distributed via an English-language radio News service, and some associated third party tools, use.. Product like broadband or TV you cancontact ourVirgin Media sales team on 165.