He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. Another Roto-rooter technician followed up with a camera. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. I asked the cost on the toilet flange and he priced that at $750. Today, they are repairing some leaking piping under the house. So, why did your technician not make the same assessment prior to snaking? Provider: RotoRooter Livonia Water guy convinces me and my insurance to file a claim and he leaves. Better Business Bureau:
Guess what? The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. kichen sink can't be used because down under the sink water is leaking. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Please report them to the BBB. Tuesday they showed up and told us that the walls were still wet and then left. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation.
I have not heard back. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. I appreciated their checking with me first. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. No call, they never showed up. Nearly 3.5 hours later (3:30 pm), still no service technician! *All services may not be available at all locations. 3rd man only wanted to quote 6500 on pipe. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Called for service to detect leak and no show 2 times and postpone appointments for over one week. We definitely clear it the next day. Convenient. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. The servicemen did a great job and clean up the water problem. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. He was friendly, polite and efficient. We can settle on this for $4,000.00 if it is paid within the next 5 business days. Note that complaint text that is displayed might not represent all complaints filed with BBB. Small bathroom was clear. Once again, a short while later I had another sewer line back up. Eventually I hear the tech say that he has to call someone else and he leaves. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Shell fix it, unless the Roto Rooter you used was a franchise. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Verification can help ensure real people write reviews about real companies. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Mike at ** office number. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet.
Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. They also left fans for the week-end to dry out the dampness that remain. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. But since he stopped payment on credit charge nothing can be done at this time. I'll begin with the BBB. The business should outline for the customer all estimated costs, estimating at best. The next day I noticed that the sink was not draining well. The charge 2800.00 for labor alone to replace one straight pipe! He gave a price to provide a water mitigation service. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. We value your privacy. We received the following reply from a supervisor:
I had an old kitchen sink that was working but looked old. Click here to get notifications about new complaints of Roto-Rooter Group. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. Pipe is collapsed - Camara to follow. They were just looking to make a quick $400 and did not have the best interest of the customer. Business response. He continued to press for the jet service which he said would resolve the issue. Their investigation involved creating a hole and opening my ceiling. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Snaked the line. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. He quoted $750, and the other plumber charged $229.
Customer Reviews are not used in the calculation of BBB Rating. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. 4. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Desired outcome: I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Heck I could be a new one for less! This complaint is on behalf of my parents,
They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. Thats nothing. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. Pros. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. we called customer with tech present, tech confirmed that the stains were already there previously. They cleared up my drain issue and leak. They would not discuss pricing on the phone. Terrible company that doesn't stand behind it's work. Regards,
I called Roto-Rooter to my house to unclog a pipe. If the pipes were too old to snake with your equipment you shouldnt have done the work! This tool was recommended by the company over the phone. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. 877-768-6911. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Customer Reviews are not used in the calculation of BBB Rating. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. We were shocked, what a scum bag company, the fee was never disclosed. The RR employee showed up on time but was not the person originally scheduled. Replacement would be about $1500 minus the $700 that you paid. However, I noticed black splotch stains on the floor of the tub.
No dhow. Please also include a copy of this review. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. HIRE SOME ONE ELSE. No company should schedule. Thank you, you have successfully subscribed to our newsletter! Charged me $750 plus $49 tax! Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Couldn't clear going through dirt. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. August 10, 2022, I called rooter rooter 3-days ago. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. I then thanked him and headed to the coast for the weekend. If you have an issue on a Sunday, save your time and dont call them. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. The plumber was Dikembe McCaster. Read HQ Reviews. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Photo shows it could not have come from a toilet drain. EVER. There is no possible way they have a legitimate 4.8 stars. This past Was he a plumber or a plumber technician? A link has directed you to this review. I bought a new sink and had Roto Rooter install it on 11/13/22. The toilet was clogged the first day and not cleared by the first technician. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. The new company corrected the issue last week. Scheduled several plumbling appointments - no one came to my home. The third man did not come till
Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. The work has a guarantee for 1 year. Thats not enough. We called again today, and the plumber stated there would be a 40.00 minimum charge. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. I was notably upset. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. This company needs to stop this practice immediately. For your unit **. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. Dissatisfied. BBB Business Profiles may not be reproduced for sales or promotional purposes. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. We were billed $1,360.94. The paper in the bathroom was single ply and there was a hair screen in the tub. Overall they spent 7 hours in our house from Monday-Sunday. UP to this time problem has not been fixed. I asked him to put lid back on septic. Find out how we combat fake reviews. I opted to cable. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Then, the plumber calls, not the dispatch and says I'm 1 hour away. 3 bedroom 2 bath houses for rent in okc,
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